Exchange & Refund policy
Products Eligible for Exchange. Only certain products are eligible for exchange. You can call us / WhatsApp us or email us with what you want to exchange and what you want instead and we will happily exchange it for you.
7 Days Exchange window. Products that are eligible for exchange, can be exchanged within 7 days of receiving the merchandise.
Exchange of Products Bought On MRP can only be exchanged for Products at MRP , not on Sale Price.
Exchanges are not free. We understand that sometimes things do not fit in your home as expected. For such instances, we do provide exchange as a service for a fee (return shipping). There are 2 ways of providing exchange. If the customer is self-shipping, there will be no pickup charges. You may contact us for the shipping address details. If the pickup is done by The Pillow Company's shipping provider, then the return fee structure is as below
- For orders below Rs 5000 -> pickup charge is Rs 250
- For orders above Rs 5000 -> pickup charge is 10% of the product value being exchanged.
We would require the returned items to have their original packing with original tags , The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
Not all products are eligible for Exchange. Please make it a point to understand and check with our customer team which products are eligible for exchange before purchasing.
- Bedding , Cushions & Throws are eligible for exchange.
- Tableware, Dinnerware & Cutlery are fragile and are not eligible for exchange.
- Pouch, Tissuebox Covers & Bottle Covers are eligible for exchange.
- Table Linens are eligible for exchange.
- Décor & Furniture are not eligible for exchange.
- Items bought on sale are not eligible for exchange.
- Once a piece is exchanged, it cannot be exchanged again.
Orders cannot be cancelled/altered after 24 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, The Pillow Company reserves the right to deny future orders. Any re-delivery requests will be chargeable additionally and will include two shipping and re-packing costs.
- There is No Exchange/Refund on products purchased on sale.
The Pillow Company does its best to ensure that every transaction at our website or store is seamless and we take great care in delivering our products and adhere to the highest quality standards of product manufacturing & packaging.
As a policy , we do not offer returns on products which are delivered in perfect condition and as per the order placed.
However , if a product is wrongfully delivered (doesn’t match the item in the order confirmation) or has a genuine quality defect , then we are open to extending a full refund or re-fulfilling your order.
- Any damaged product claims to be made within 24 hours. We spend resources, time and effort in packing fragile products carefully so they reach our customers' home safely. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product and box within 24 hours of receiving your order.
- We aim to process all refunds within 10 days. If you have any questions about your refund, feel free to reach out to the The Pillow Company Care team at firstname.lastname@example.org or call us at +919818881096
- For any other questions or clarifications, please reach out to the The Pillow Company team at email@example.com
DISCLAIMER : All policies are subject to change without prior notice. In any case of conflict Terms & Conditions Policy would prevail.