Privacy policy

This privacy policy sets out how “The Pillow Company” uses and protects any information that you give when you use this website.

“The Pillow Company” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

“The Pillow Company” may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys and/or offers

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, specifically for the following reasons:

  • Internal record keeping

  • Improving our products and services

  • Sending periodic promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you have provided

  • Contacting you for market research purposes via email, phone, fax, or mail

  • Customizing the website according to your interests

  • Providing your information to third-party partners for marketing or promotional purposes

  • Sharing your information with our subsidiary or sister concern companies (we will never sell your information)

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file placed on your computer's hard drive with your permission. Once added, it helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by tailoring their operations to your needs, likes, and dislikes based on your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to better tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.

If you choose to make purchases on the website, we collect information about your buying behavior. If you transact with us, we collect additional information such as a billing address, credit/debit card details, and other payment information. These transactions are processed via a trusted and reliable payment gateway with secure links. However, we are not liable for any misuse of information by third-party payment gateways.

If you post messages on our message boards, chat rooms, or other areas, or leave feedback, we collect the information you provide. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law. However, we are not liable for the use of such information by other parties.

Cookies help us provide a better website experience by enabling us to monitor which pages you find useful and which you do not. Cookies do not give us access to your computer or any information about you other than the data you choose to share.

Text Notifications

By subscribing to The Pillow Company’s text notifications, you agree to receive automated marketing text messages about our products and services at the phone number you provided. Messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring, and consent is not a condition of purchase. Standard message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out, and HELP for customer support. You may receive an additional confirmation text after opting out. Opting out through other means is not considered valid.

Questions

For any questions regarding this privacy policy, please contact us at: hello@thepillowcompany.com.