Exchange & Refund policy
We want you to live with your pieces and love them. If something is not right, tell us and we will help. Here is how exchanges, cancellations and refunds work.
Exchanges Within 15 Days
Changed your mind on a colour, or found the size sits differently in your room than you imagined? Eligible pieces can be exchanged within 15 days of delivery.
To start, call us, message us on WhatsApp, or email us with what you have and what you would like instead. There is no form to fill and no ticket number to quote. Our team will take it from there.
What can be exchanged: Bedding, Cushions and Throws, Shoe Care, Bag Care, Pouches, Tissue Box Covers and Bottle Covers, and Table Linens.
What cannot: Tableware, Dinnerware and Cutlery, Decor and Furniture, Filler Inserts, and Sale Items.
Condition. Pieces should come back to us unused, with their original packing, tags and papers.
Good to know.
- Pieces bought at full price can be exchanged for other full price pieces, not for sale items.
- A piece can be exchanged once.
- If you send the piece back to us yourself, there is no pickup charge. If you would like us to arrange collection, it is Rs. 250 for orders below Rs. 5,000, or 10% of the value of the piece being exchanged for orders above that.
Cancellations
You can cancel or change an order within 24 hours of placing it. Orders cannot be cancelled after that.
If Something Is Wrong
If the piece you receive does not match your order, or carries a genuine manufacturing fault, we will put it right. Send us clear photographs of the piece and its packaging and our quality team will review it quickly.
Please tell us within 48 hours of delivery for orders within India, and within 5 days for international orders, where transit and customs handling take longer.
Approved refunds are processed within 10 days.
A note on natural variation. The exact shade of a colour, the hand of a fabric, and small differences in handwork are part of how these pieces are made. They vary a little from screen to room and from piece to piece, and are not treated as faults.
Outside of the above, we do not offer refunds on pieces delivered in good condition and matching the order placed.
International Orders
Each international piece is crafted individually for the customer who ordered it, in the size, fabric and finish selected at checkout. Because your piece is created for you alone and travels a long way to reach you, international orders are not eligible for exchange, for cancellation after the 24 hour window, or for monetary refund.
This does not leave you without recourse. If your piece does not match your order confirmation, or carries a manufacturing fault verified by our quality team, we will find a resolution with you, whether that is a replacement, a credit, or a refund.
Where a return is agreed, return shipping, duties and customs charges are the customer's responsibility, and the original shipping charge is not refundable.
If you have a question about size, fabric or colour before you order, our team is happy to help. Please reach us on WhatsApp or email.
Talk to Us
For anything at all, our Customer Service team is reachable by phone, WhatsApp, or email. We read every message.
For delivery timelines and shipping charges, please see our Shipping Policy.
All policies are subject to change without prior notice. In the event of any conflict, our Terms and Conditions Policy will prevail.
