Privacy policy

The Pillow Company ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you visit or make a purchase from thepillowcompany.com (the "Site"), and how we use certain third-party services to operate our business.

By using the Site, you agree to the practices described in this policy. We may update this policy from time to time by posting a revised version on this page, so please check back periodically.

Information We Collect

We may collect the following information from you:

  • Name and contact details, including email address, phone number, and shipping and billing address.
  • Demographic information such as postcode, preferences, and interests.
  • Order and payment information, including items purchased and billing details processed through our payment gateway.
  • Information you provide in customer surveys, offers, reviews, or messages to us.
  • Information about how you browse and interact with the Site, collected automatically through cookies and similar technologies (such as IP address, browser type, and pages visited).

How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and deliver your orders, and provide order confirmations and support.
  • Keep internal records and improve our products, services, and the Site.
  • Send you periodic promotional emails about new products, special offers, or other information you may find interesting, using the email address you have provided. You can opt out at any time.
  • Contact you for market research purposes.
  • Customise the Site and our communications according to your interests.

How We Share Your Information

We do not sell your personal information. We may share it in the following limited ways:

  • With service providers who help us operate our business — for example, payment processors, shipping and logistics partners, and technology providers such as Shopify, which powers our online store.
  • With marketing or promotional partners, and with our subsidiary or sister-concern companies, to provide you with relevant offers and communications.
  • Where required to comply with applicable law, regulation, legal process, or a lawful request from a public authority.

Payment Information

If you make a purchase, we collect the information needed to process it, including your billing address and payment details. Payments are processed through trusted, secure third-party payment gateways over encrypted links. We are not liable for any misuse of information by third-party payment gateways outside our control.

Cookies

A cookie is a small file placed on your device, with your permission, that helps analyse web traffic and lets a site respond to you as an individual by tailoring its operation to your preferences. We use traffic-log cookies to identify which pages are being used, which helps us analyse data about web-page traffic and improve the Site. We use this information for statistical analysis, after which it is removed from the system. Cookies do not give us access to your device or to any information about you other than the data you choose to share. You can set your browser to refuse cookies, though some parts of the Site may not function properly as a result.

Data Security

We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil the purposes described in this policy, resolve disputes, provide support, and meet our legal and regulatory obligations.

Text (SMS) Notifications

By subscribing to The Pillow Company's text notifications, you agree to receive automated marketing text messages about our products and services at the phone number you provided. Messages may be sent using an automatic telephone dialling system or other technology. Message frequency is recurring, and consent is not a condition of purchase. Standard message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out, and HELP for support. You may receive a confirmation text after opting out.

Your Choices and Rights

You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of marketing emails (via the unsubscribe link) or texts (by replying STOP) at any time. To make any such request, contact us at hello@thepillowcompany.com.

Use of the Pinterest API

The Pillow Company uses the Pinterest API to publish our own content to our own Pinterest account. Our Site and related tools are not endorsed by, sponsored by, or affiliated with Pinterest, and "Pinterest" is a trademark of Pinterest, Inc.

We access Pinterest data only through authorised means and only in connection with our own Pinterest account. We do not sell, resell, or redistribute Pinterest content or any Pinterest-derived data to any third party. Any Pinterest-derived data is used solely to operate our own publishing to our own account and is not retained beyond what is necessary for that purpose. If our connection to the Pinterest API is disconnected or revoked, we will stop accessing Pinterest data and delete any such data we may hold.

Third-Party Links

The Site may contain links to other websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read the privacy statements of any site that collects personal information.

Children's Privacy

The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated date.

Contact Us

For any questions about this Privacy Policy or how we handle your information, please contact us at hello@thepillowcompany.com.