At thepillowcompany.com, it is our endeavour to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within the time stipulated by us. Please do peruse our Shipping & Delivery Policy.
Types of shipping available

We provide Express Shipping as a standard mode of shipping to our customers: Normal Delivery: takes up to 7-10 business days.

Shipping charges

Shipping on all orders within India is FREE. 

How long will it take to deliver my order?

It will take 7-10 business days for your order to be delivered. Please
get in touch with the Customer Service Team for expedited delivery.

Duties & taxes for international orders

Duties & Taxes for international orders are not included in your
order, and are over and above any shipping and handling charges paid at
checkout. Most countries charge duties on imported items which are
levied at the time of port entry and they vary based on the destination
country and the products imported. You will need to pay the applicable
duties and taxes directly to the shipping agency (DHL, FedEx etc.) at
the time of your order delivery after you receive an invoice by the
shipping agent.

Shipping of products

All orders are processed from our own warehouse in Delhi, India. Orders
will be delivered to the shipping address mentioned at checkout.

Packaging

All items are carefully packaged at our warehouse to avoid any form of
damage. We ensure the fragile items are packed safely with high quality
bubble sheets and air cushions to secure the package. Our products are
wrapped and sealed with a tamper and weather proof packaging to ensure
that you receive your order in safe and secure condition. If you find
any kind of discrepancies, or if the package is upon delivery looks
tampered with or damaged, please do not accept the package and
immediately contact us our Customer Service at +919818861776 (Monday -
Saturday 10 AM to 7 PM) or email us athello@thepillowcompany.com

Delivery time & tracking information

Please allow us up to 7-10 business days for delivery. Our delivery
partners will attempt to deliver the package thrice before it is
returned back to us. Please provide your complete and accurate address
including zip code and mobile number in the delivery address as it will
help in making a faster delivery.

An email will be sent to you after the order is shipped and also once
delivered, for a complete update of our delivery process. For further
assistance, please contact our Customer Service at +919818861776

Non-availability on delivery

Our delivery partners will attempt to deliver the package three times
before they return it to us. Please provide the complete & accurate
shipping address including zip code and a mobile number. This will help
us in delivering your order faster.

Payment policy

Thepillowcompany.com offers
multiple ways to make payments for your order. We accept all major
Credit/Debit Cards and Net Banking transactions. All your Debit/Credit
information remains confidential. Our trusted payment gateway (go
cashfree) is compliant with the highest standards in the payment
processing industry to make sure your personal information is safe.